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If you have a problem . . .
All employees and patients of
Downriver Community Services are
encouraged to share concerns or
problems about their care or safety
with the Administrative Staff. The
phone number for Administration is 586-270-8055 ext. 298. The
receptionist will direct your call to the
right person.
Any person who is not happy with the
response provided by Administration
may contact the Joint Commission on
Accreditation of Healthcare
Organizations (JCAHO) at 1-800-994-
6610 or complaint@jcaho.org for help
with their patient care or safety
concerns.
DOWNRIVER COMMUNITY
SERVICES, INC.
A Joint Commission on
Accreditation of Healthcare
Organizations (JCAHO) Accredited
Agency.
General Information E-mail: info@downrivercs.org
Downriver Medical Center
555 St. Clair River Drive
Algonac, Michigan 48001
Telephone: (810) 794-4917
Fax: (810) 794-7645
Community Services in Algonac
Telephone: (810) 794-4982
Fax: (810) 794-4407
New Haven Medical Center
58144 Gratiot Ave
P.O. Box 480430
New Haven, Michigan 48048
Telephone: (586) 749-5197
Fax: (586) 749-5560
Community Services in New Haven
Telephone: (586) 749-5173
Fax: (586) 749-6724
Answering Service
Algonac Location- For after-hours acute
problems, call St. John River District Hospital
(810-765-3555). The on-call provider will then
return your call. If you cannot wait for the
provider on call to answer, go directly to the
emergency room.
New Haven Location - Call the New Haven
office number (586-749-5197) and follow the
instructions.
Office Hours
Appointments
To schedule an appointment, call our office nearest you. New patients
should arrive 20 minutes before their scheduled time to complete
paperwork. Established patients should arrive 10 minutes before their
appointment. Non-urgent problems requiring an office visit should be
scheduled as far in advance as possible. In Algonac, some procedures
cannot be performed during evening hours or Saturdays. If you have
to cancel an appointment, please call at least 24 hours in advance or
as soon as possible.
Telephone Calls
All non-emergency calls should be made during office hours. In most
instances it is better to schedule an appointment to discuss your
medical condition with your provider. If you cannot schedule an
appointment and you need immediate medical advice, our receptionist
can take a message and refer your call.
Algonac Facility Hours:
Monday, Tuesday and Thursday from 8:00 a.m. to 5:00 p.m.
Wednesday 8:00 a.m. to 7:00 p.m.
Friday 8:30 a.m. to 5:00 p.m.
Saturday 8:30 a.m. to 12:00 noon
New Haven Facility Hours:
Monday, Wednesday and Friday 8:30 a.m. to 5:00 p.m.
Tuesday 8:30 a.m. to 8:00 p.m.
Thursday 8:30 a.m. to 5:00 p.m. and some evenings until 8:00
p.m.
Some Saturdays 8:30 a.m. to 12:00 noon
Quality Standards
We strive to provide you with the best
medical care possible. If you have
concerns or questions regarding the
quality and aspect of your care, please
discuss your concerns openly with your
provider.
If you feel that your concerns are still not
adequately addressed, please contact our
Clinical Director at (810) 794-4982.
Every effort will be made to resolve your
concerns.
We are nationally recognized for
excellence by the Joint Commission on
Accreditation of Health Organizations.
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