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Information Systems Support Specialist-FT-New Haven

Position Summary The Information Systems Support Specialist will be responsible for providing a broad range of high quality technical support related to the organizations communication networks, systems, and users.

Duties & Responsibilities

● Responsible for installing, upgrading, configuring and maintaining Information Technology Equipment and software which includes the hardware, network services, and software needs of the agency.

• Manage telecommunications and configurations which includes the phone system, fax machines, and copiers.

• Create and maintain documentation regarding Information Systems infrastructure components and operations.

• Develop and communicate standards of use, operations, and security of the network, personal computers, devices, and data.

• Perform and coordinate network trouble shooting to isolate, diagnose, and resolve network problems.

• Maintain network users, access rights and directories.

• Provide training to system users as needed.

• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.

• Research and evaluate network capability and recommend improvements to support both current and future operations considering new and emerging technologies.

• Assist with vendor contracts related to Information Systems. • Develop and implement disaster recovery procedures.

● Other duties as assigned.

Education and/or Experience Associates Degree or equivalent from a two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Requires a strong knowledge of hardware and software and their inner-workings, which includes having a solid understanding of circuits, switches, network connectivity, and telecommunications.

Date Posted: Jan 21, 2016  |  Job ID: 003

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Custodian-PT (20 hours per week)-New Haven


Position Summary

Under the general supervision of the Chief Financial Officer, the Custodian performs cleaning and maintenance functions at either Agency location. 


General responsibilities

  • Following cleaning schedule, maintain cleanliness of facility.
  • New Havencustodians are responsible for laundering mop heads and cleaning rags for both Agency locations.
  • Safely and effectively use cleaning products and equipment.
  • Monitor and report equipment concerns and malfunctions to supervisor.
  • Maintain facility security system with minimal assistance.
  • Attends meetings as needed.
  • Must participate in quality improvement activities
  • Other duties as assigned.
  • May be required to complete simple maintenance functions (repair or change out broken fixtures, hang pictures, etc.)

Education and/or Experience

High School Diploma or General Education Degree (GED).


Experience with healthcare cleaning and maintenance preferred.


**Must be available to work at any site if needed to fill in for other cusodians' absences

Date Posted: Jan 13, 2015  |  Job ID: 001

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Quality/Nurse Educator-FT-New Haven


Position Summary

The Quality / Nurse Educator is responsible for providing quality management and clinical education support to DCS and its programs.  The position will ensure compliance and adherence to all prescribed goals and objectives as outlined by HRSA, Joint Commission and PCMH guidelines as well as educate staff on clinical guidelines and processes.


General Responsibilities

  • Develop and implement staff education and competency programs to adhere to clinical guidelines and processes.
  • Send reminders and recall notices to patients in need of preventative screenings and tests  through letters and/or telephone calls; for specific patient populations as determined by compliance and PI committee to align with achieving quality measure result expectations for HEDIS\UDS and other quality measures set by insurer, governmental regulatory, certification and accreditation organizations.
  • Encourage patients to be engaged and participative in the management of their health care. 
  • Provide continuous communication to the Clinical Care Team regarding patients’ compliance with all program goals, especially for patients with multiple medical issues.    
  • Utilization of EMR for tracking and documenting purposes.
  • Prepare and distribute health education materials, including reports, bulletins and visual aids such as films, videotapes, photographs and posters.
  • Maintain databases, mailing lists, telephone networks and other information to facilitate the functioning of health education programs for staff and community agencies.
  • Evaluate the DCSs Program requirements in regard to regulatory. PCMH Recognition and accreditation guidelines and assist with the formulation of processes for implementation.
  • Assist with the oversight of all compliance-oriented correspondence, including responses to audits and involuntary inspections for the agency when needed.
  • Generates follow up letters to patients for post surgical procedure patients for infection tracking purposes.
  • Participates in Quality Improvement, Risk Management and Compliance initiatives as requested.
  • Other misc. QA\QI audits and report generation
  • Serves as a resource for promoting the value of quality and a commitment to continuous quality improvement;
  • Meets deadlines, due dates and completes tasks as assigned.
  • Complies with all federal and state laws, accreditation and certification guidelines  as well as all DCS policies, procedures, rules and regulations
  • Demonstrate DCS values in daily work.
  • Other duties as assigned

Education and Experience

Associates Degree in Nursing with certification through the Healthcare Quality Certification Commission as a Certified Professional in Healthcare Quality or 2 years experience in Quality Improvement


Michigan Registered Nurse License

Date Posted: Nov 20, 2015  |  Job ID: 006

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Medical Assistant-- 1 FT in New Haven & 1 PT in Port Huron (Homeless Healthcare)


Position Summary

This position provides and delivers quality, comprehensive, patient care as directed by a licensed provider and under the supervision of the Practice Manager.


  • Responsible for the entire patient flow process to include maintaining exam rooms; supplies; waste materials; medical records flow; chart tracking all records; patient instruction sheets; nightly lockdown and openings when designated shift start & end times are dictated; growth grids; immunizations tracking in MCIR on a daily basis to insure patient immunizations are up to date.
  • Perform diagnostic procedures.
  • Autoclave / sterilize and maintain instruments.
  • Conduct daily patient education and distribute materials. 
  • Practice infection control at all times.
  • Communicate with patients to include triage; hospital; insurance companies; home care/nursing homes; pharmacy.
  • Assist physician with all procedures and house calls.
  • Perform basic lab/X-ray procedures as necessary such as basic chest & extremities; venipunctures; heel & finger sticks; cultures-GC, Strep B, Chlamydia and Herpes; UA; EKG etc.
  • Maintain sample medications for inventory and expiration dates.
  • Conduct patient referrals as directed.
  • Assist in orientation of new hires and completion of orientation check list. 
  • Participate in monthly continued education for immunizations by reading and signing the module. 
  • Participate in working in the lab as needed, must also be responsible to be familiar with x-ray/digital equipment and radiology settings on a regular basis.
  • Pull charts on a monthly basis for MCIR to send letters (recall/reminders) to patients that are due or overdue for vaccines.
  • Maintain levels of certification as needed.
  • Other duties as assigned.

Education and/or Experience

Graduate in Medical Assistance or Nursing with a C or better G.P.A.


Approved certification, registration, and/or license to practice in the state of Michigan as applicable.  Minimally, certification as a Medical Assistant obtained within six months from date of hire.


Relevant work experience in a medical center preferred. 

Date Posted: Nov 12, 2014  |  Job ID: 007

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Competent Professional Authority-WIC-New Haven-FT


Position Summary

This position provides nutrition counseling, training and education services to WIC program participants and staff.



General responsibilities

  • Promote and maintain awareness of Agency and community programs, services and activities.
  • Perform nutrition assessment, determine risk/eligibility, provide nutrition risk education for participants and make appropriate client referrals.
  • Provide nutrition counseling, including breastfeeding education, and document encounters.
  • Perform anthropometric measurements, record data and perform lab functions as needed.
  • Participate in the selection, planning, preparation and evaluation of teaching aids and materials.
  • Maintain and update knowledge of community resources.
  • Counsel clients regarding health education and behavior modification.
  • Complete WIC forms and charts meeting Federal, State, Insurance, and agency standards.
  • Assign appropriate food packages and approve non-contract formula requests.
  • Initiate problem lists for high-risk clients and refer them to a Registered Dietitian for individual counseling and care plan development.
  • Provide consultation, training, and supervision for staff as requested.
  • Order, inventory, and stock nutrition education materials.
  • Develop nutrition care plans and provide individualized nutrition counseling for clients determined to be at High Risk (R.D. only)
  • Assign appropriate food packages and approve non-contract formula requests including class III formulas (R. D. only)
  • Contribute to WIC policy and procedure development.
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of DCS.
  • Participate in Quality Improvement activities.
  • Perform other duties as assigned.

Education and/or Experience

Must be professionally trained to function as one of the following: Physician, Registered Dietitian/R.D. (must be accredited by the commission on Dietetic Registration of the American Dietetic Association within 90 days of hire and possess a Bachelor’s degree in Nutrition/Dietetics), Nutritionist (with a Bachelor’s degree in Foods/Nutrition or Dietetics), Master’s degree in Human Nutrition or Public Health Nutrition, Physician’s Assistant, Registered Nurse, Dietetic Technician Registered (emphasis in community/clinical nutrition) or Home Economist (Bachelor’s degree with emphasis in nutrition).


At least one year experience of providing community health, pediatric and or/maternal/infant nutrition services preferred.

Date Posted: Nov 18, 2015  |  Job ID: 011

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Medical Biller-FT-New Haven


Position Summary

In collaboration with the Billing Supervisor and Finance Department, the Medical Biller ensures the timely and accurate processing of patient billing.


General responsibilities

  • Enter and/or review service charges in billing software on a daily basis.
  • Assist patients with insurance billing concerns.
  • Apply and verify Clinical Procedure Coding & ICD-9 coding.  
  • Post accounts receivables for all insurance and patient accounts.
  • Prepare reports and billings for hard copy and electronic transmissions.
  • Prepare and print month-end and year-end reports.
  • Update fee schedules as directed by the Chief Financial Officer
  • Problem-solve computer issues relative to billing processes.
  • Review and correct all insurance rejections.
  • Assist with daily reports as needed.
  • Keep apprised and inform doctors on new insurance changes or billing codes.
  • Run and work delinquent claim reports and/or held claim reports on a regular basis.
  • Must participate in Quality Improvement activities.
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of DCS.
  • Other duties as assigned.

Education and/or Experience

High School Diploma or General Education Diploma (GED).


Ability to relate with effectiveness to the public, patients, health care providers and reimbursement sources


Minimum one year experience in medical billing or completion of a medical billing course.

Date Posted: Oct 15, 2015  |  Job ID: 005

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Nurse Practitioner-FT-2 positions

2 positions available-1 FT in Algonac for Family Practice NP and 1 FT in New Haven for Women's Helath NP


Position Summary Using established Clinical Guidelines, the Nurse Practitioner performs a variety of direct patient services including assessment, diagnosis, implementation of treatment, evaluation, and monitoring the general clinical/patient management plan.


General responsibilities

• Establish a Practice Panel of patients.

• Assess, diagnose, prescribe, implement treatment, evaluate and monitor patient’s health status as designated by the collaborative agreement established with the physicians.

• Assist other providers in the management of their patients.

• Promote and maintain awareness of Agency programs, services and activities.

• Provide patient education so as to enhance and meet the needs of our patient’s clinical care.

• Provide “Call” for after hours care of patients assigned to panel.

• Provide acute and chronic care of patients. • Perform complete physical examinations on patients.

• Order routine and diagnostic lab and x-ray studies according to standing orders.

• Formulate, initiate and monitor patient management plans using established Clinical Guidelines and/or in consultation with the Medical Director or supervising physician.

• Refer patients requiring hospitalization or assessment and management of conditions to supervising physicians or appropriate specialists. Follow patient progress when referred.

• Participate in “Community” care through such events as health fairs, sports physicals, etc.

• Assist in the development and integration of mid-level services into the clinical delivery model of the Agency, its communities and partnering hospitals.

• Participate in quality improvement activities.

• Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of DCS.

• Other duties as assigned.

Education and/or Experience

Graduation from an accredited school of nursing, a nurse practitioner program recognized by the Board of Nursing, or from a program otherwise designated for Nurse Practitioners which has been approved by the State Board of Nursing. AND Must possess proper Nurse Practitioner licensure in the State of Michigan.

Date Posted: Dec 9, 2015  |  Job ID:

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